Please return the damaged or wrong products by simply follow our ''Return & Exchange Procedures". We do offer exchanges only if you received a damaged, defective, or incorrect product.
We will arrange to re-send the product in the same form of shipping method originally used for purchase without extra delivery charge.
If you have returned a damaged, defective, or incorrect product to us, the return shipping fee will also be refunded to you. Only in case the product was sold out, we will refund the value of product in the same form of payment originally used for purchase.
‧ Any product that has been opened or used (e.g. plastic wrap or box being taken out)
‧ Any product that is not in its original condition, damaged, or missing parts
‧ Any discount, clearance or sales products
‧ If 7 days or more have passed since the products arrived
Please note that before refunding any returned product, its condition will firstly be verified. All non-returnable items will not be refunded or returned to customer. (Please also refer to above Exchange policy and the list of Non-returnable items)
Our apology that original shipping and handling fees will not be refunded. We will only refund the total value of products.
It typically takes up to four to six weeks for your refund to be processed and it will be credited to the account used for the original purchase.
Return and Exchange procedures
In case of product return or exchange, please follow the procedures below:
‧ Contact email@example.com
‧ Fill in your name, email and requests
‧ Enter the message topic as "Return / Exchange", order number, product details and reason of return or exchange in the message box area
‧ Customer will be contacted by shop-global.salasusu.com staff once all relevant information is filled in accordingly
‧ Return shipping fee will be paid by customer.
‧ If the exchange or return request do not make within 7 days after product arrival, no exchange and return for the order afterwards as the deal is closed. shop-global.salasusu.com takes no responsibility and assumes no liability for any loss from the order.
‧ Please keep all the original packaging of the parcel, including the box, protection materials, and waybill.
‧ The photos on web are for reference only, the standard size and colour of products should follow products you actual received.
‧ shop-global.salasusu.com reserves all rights of final conclusions for any disputes or disagreements.